Warranty Information

Just Ride It provides a one year warranty against manufacturing or material defects on all frames, parts and complete bicycles. This means that we offer a guarantee on material and production faults for one year from the date of purchase. However products with moving parts (such as hubs, wheels, cranksets, bearing kits), that fail due to misuse, improper tampering, or lack of maintenance are not covered under warranty even if failure occurs within one year from date of purchase.  

All products have an intended purpose. Products used outside of their purpose will not be warranted and we cannot be held responsible for any damage that may occur due to misuse. It is the customers responsibility to inspect the product on a regular basis to determine the need for service and or replacement. Furthermore in the case of fixed sprockets & lock rings it is the users responsibility to ensure both products are checked and tightened before and after each ride. Should this not be done either or both can become loose resulting in an accident and/or damage to the sprocket/lock ring/hub; in this case warranty claims an invalidated.

What is not covered by our warranty.

  • Normal wear of parts such as bearings, chainrings and sprockets/freewheels

  • Incorrect assembly of parts or bicycles, or assembly in combination with other parts that are not compatible

  • Insufficient maintenance, tampering, misuse and neglect

  • Items damaged as a result of the bicycle being involved in an accident or crash 

PLEASE NOTE

If you live outside an area serviced by our stores and choose to have a bicycle delivered by courier, the bicycle MUST be assembled by a trained bicycle mechanic in order to claim warranty defects during assembly.